Terms and conditions

Terms & Conditions

of the company
Jordis s.r.o.
with its registered office at
Špitálská 149/7, 500 03 Hradec Králové
Company ID: 03630731
registered in the Trade Register kept by the Regional Court in Hradec Králové
for the sale of goods via the online shop
available at www.jordis.cz

Summary:

Delivery time: 2–10 business days
Shipping costs (CZK):
- DPD: 135 CZK (prepayment or card); 164 CZK (cash on delivery)
- Zásilkovna.cz: 75 CZK (prepayment); 100 CZK (cash on delivery)
Free delivery to a pickup point: for orders over 900 CZK (retail) / over 5 000 CZK (wholesale partners)
Free delivery to address: for orders over 1 200 CZK (retail) / over 5 000 CZK (wholesale partners)

INTRODUCTORY PROVISIONS

These Terms & Conditions (hereinafter “T&Cs”) of Jordis s.r.o. (hereinafter “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the mutual rights and obligations of the contracting parties arising from or in connection with the purchase agreement (hereinafter “Purchase Agreement”) concluded between the Seller and a natural person (hereinafter “Buyer”) via the Seller’s online shop. The online shop is operated by the Seller at www.jordis.cz (the “Website”) via its web interface (the “Online Shop Interface”).
These T&Cs do not apply when the person intending to purchase goods from the Seller is a legal entity or is acting in the course of business or a profession.
Any provisions deviating from these T&Cs may be agreed in the Purchase Agreement and shall take precedence over these T&Cs.
These T&Cs are an integral part of the Purchase Agreement. The Purchase Agreement and T&Cs are drafted in Czech. The Purchase Agreement can only be concluded in Czech.
The Seller reserves the right to amend or supplement these T&Cs. This does not affect the rights and obligations arising under the previous version of the T&Cs while in force.

USER ACCOUNT

Upon registering on the Website, the Buyer may access their user account (“Account”) and use it to place orders. If the Online Shop Interface permits, the Buyer may also place an order without registration.
The Buyer must provide accurate and truthful information during registration and when ordering. The Buyer must promptly update account information in case of changes.
The Seller considers all data entered by the Buyer in the Account and order as accurate.
Access to the Account is protected by a username and password. The Buyer must keep login credentials confidential.
The Buyer is not allowed to share their Account with third parties.
The Seller may terminate the Account, especially if inactive for over 1 year or upon breach of agreement.
The Buyer acknowledges that the Account may not be available at times due to necessary maintenance of hardware or software by the Seller or third parties.

CONCLUSION OF PURCHASE AGREEMENT

All product presentations on the Online Shop Interface are for informational purposes and do not obligate the Seller to conclude the Purchase Agreement. Section 1732(2) of the Civil Code does not apply.
Product information, including prices and return shipping costs (if goods cannot be returned via standard postal service), is provided. Prices include VAT and related charges.
The Seller prohibits access, ordering, and sale of alcoholic beverages to persons under 18 years (categories “Spirits / Beer”). If a customer under 18 orders alcohol, they are misleading the Seller. Age verification may be conducted by the carrier at delivery.
Product prices are valid as long as they are displayed in the Online Shop Interface.
This does not prevent the Seller from concluding the Purchase Agreement under individually agreed terms.
The Online Shop Interface also provides information on packaging and delivery costs.
Delivery cost information in the Online Shop Interface applies only to deliveries within the Czech Republic.
To place an order, the Buyer completes an order form via the Online Shop Interface containing at least:
- details of the goods (added to the electronic cart),
- selected payment method, delivery method,
- related delivery charges (collectively “Order”).
Before submitting the Order, the Buyer can review and correct all entered data.
The Buyer submits the Order by clicking “Submit Order”. The Seller regards the data in the Order as accurate and acknowledges receipt by email to the provided email address.
Depending on order details (quantity, price, delivery cost), the Seller may request additional confirmation (e.g., in writing or by phone).
The contractual relationship arises upon the Seller’s acceptance of the Order, sent via email.
The Buyer agrees to remote communication for contract conclusion. Any costs incurred by the Buyer (Internet, phone charges) are borne by the Buyer and do not differ from basic rates.

PRICE OF GOODS, DELIVERY, AND PAYMENT TERMS

The Buyer may pay the price and any delivery costs by:
- cash at the Seller’s premises (Špitálská 149/7, Hradec Králové);
- cash on delivery at a designated place;
- online card payment;
- bank transfer to account no. 107‑9197990247/0100 (KB a.s.).
Along with the purchase price, the Buyer must pay delivery and packaging costs. Unless stated otherwise, the purchase price includes delivery costs.
Delivery within the Czech Republic is via DPD or Zásilkovna.cz:
- Prepayment or card: DPD – 135 CZK (139 CZK wholesale), Zásilkovna – 75 CZK (139 CZK wholesale).
- Cash on delivery: DPD – 164 CZK (incl. 29 CZK COD fee), Zásilkovna – 100 CZK (incl. 25 CZK COD fee).
- Free Zásilkovna delivery for retail orders over 900 CZK; free DPD delivery for orders over 1 200 CZK; free delivery for wholesale partners for orders over 5 000 CZK.
For cash or COD payments, the price is due upon receipt. For non-cash payments, the price is payable within 14 days of contract conclusion.
For non-cash payments, the Buyer must include a variable symbol. Payment is considered completed when funds are credited to the Seller’s account.
When customary or required by law, the Seller issues a VAT invoice after payment and sends it electronically to the Buyer.

International shipping rates (CZK with VAT):

Country	Zásilkovna	free over	To door	free over	Wholesale free over
Slovakia	98	1 000 CZK	130	1 500 CZK	3 000 CZK
Austria	–	–	143	1 500 CZK	4 000 CZK
Germany	–	–	143	1 500 CZK	4 000 CZK
Poland	98	1 000 CZK	130	1 500 CZK	3 000 CZK
Hungary	98	1 000 CZK	130	1 500 CZK	3 000 CZK

DISCOUNTS & DISCOUNT CODES

The Seller may offer discounts via discount codes, marketing campaigns, or individual arrangements. Unless stated otherwise, discounts cannot be combined. Discounts are not legally guaranteed and may be changed or terminated at any time without notice.
Discount codes must be applied in the designated field before submitting the order. No retroactive adjustment is allowed. If a code requires a minimum purchase, delivery, packaging, and other fees do not count toward the minimum.
Discounts do not apply to alcoholic beverages; this is noted on each product listing.
If goods purchased with a discount are returned, the refunded amount will reflect the discounted price.

GIFT VOUCHERS

The Seller may offer gift vouchers for sale or marketing purposes, usable in the Online Shop. Voucher value and validity are stated on the voucher.
Vouchers are transferable but not redeemable for cash. No cash refund is provided for unused voucher balances. If the order exceeds the voucher value, the Buyer must pay the difference. If the Buyer cancels an order paid with a voucher, the voucher will be reinstated unless otherwise agreed.
Vouchers are valid only within their stated period. After expiration, they cannot be used or redeemed for value.

WITHDRAWAL FROM THE PURCHASE AGREEMENT

The Buyer acknowledges that under Section 1837 of the Czech Civil Code, the following goods cannot be returned: customized items, perishable items, goods irreversibly mixed, goods in sealed packaging removed for hygiene reasons, and audio/video recordings or software with broken packaging.
Withdrawal may be submitted to the Seller’s registered office or email address.
Upon proper withdrawal, the Seller shall refund all payments within 14 days, using the same payment method, unless otherwise agreed. The refund will not be made before the goods are returned or proof of dispatch is provided.
The Seller may deduct damages to the goods from the refund.
The Seller may also withdraw from the Purchase Agreement before delivery; in such case, payments are refunded without undue delay.

SHIPPING AND DELIVERY OF GOODS

If the method of transport is agreed upon at the buyer’s special request, the buyer bears the risk and any additional costs associated with this method of transport.
If the seller is obliged under the purchase contract to deliver the goods to a place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
Order processing may take 2–10 working days. In case of a longer delay, the seller will contact the buyer.
If the goods must be delivered repeatedly or in a manner other than specified in the order for reasons attributable to the buyer, the buyer shall cover the costs associated with repeated delivery or an alternative delivery method.
Upon receipt of the goods from the carrier, the buyer must check the integrity of the packaging and report any defects to the carrier without delay. If the packaging is damaged in a way indicating unauthorized access to the shipment, the buyer may refuse to accept the shipment.
Additional rights and obligations of the parties concerning the transport of goods may be governed by the seller’s special delivery terms, if issued.

OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

The buyer acquires ownership of the goods by paying the full purchase price.
The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826 (1)(e) of the Civil Code.
In the case of a justified complaint, the buyer has the right to reimbursement of reasonably incurred costs related to the complaint. The buyer may claim this right within one month after the warranty period expires.
The buyer has the right to choose the method of complaint resolution.
The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.
The seller is entitled to sell goods based on a trade license. Trade licensing is conducted within the scope of its competence by the relevant trade licensing office. Supervision over personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended, within a defined scope.
The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is a contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).
The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765 (2) of the Civil Code.

COMPLAINTS PROCEDURE

The seller is liable to the buyer for ensuring that the goods are free of defects upon receipt.
The goods must be of appropriate quantity and weight.
The goods must comply with the requirements of legal regulations.
Inspection of the goods upon receipt: a. The buyer shall check the goods, their completeness, and the integrity of the packaging during personal collection from the seller. b. The buyer shall properly inspect the condition of the parcel when collecting it at pick-up points. c. The buyer shall properly inspect the condition of the parcel upon receipt from the carrier. d. On the day of receipt, the buyer must also verify the completeness of the goods, especially that the package contains all necessary items.
Any discrepancies must be reported to the seller during personal collection or noted in the delivery protocol in case of receipt from the carrier, or the buyer may refuse to accept the delivery. All such issues must be reported to jordis@jordis.cz or by phone. In the case of receipt from the carrier, the seller also recommends attaching photo documentation of the damage.
The buyer may submit a complaint in person at the seller's premises at: Špitálská 149/7, Hradec Králové 500 03, or send the complaint to this address. The shipment must include the claimed goods and a copy of the proof of purchase.
The seller shall decide on the complaint immediately; in complex cases, within three working days.
The seller shall resolve the complaint, including defect removal, without undue delay, and no later than 30 days from the date of the complaint submission. This 30-day period may be extended upon agreement with the consumer, but not indefinitely or for an unreasonably long time. After the period expires, or any extended period, it is assumed that the defect existed, and the consumer shall have the same rights as if the defect were irremovable.

SENDING COMMERCIAL MESSAGES AND COOKIES

The buyer agrees to receive information related to the seller's goods, services, or business at the buyer’s electronic address and further agrees to receive commercial communications from the seller to the buyer’s electronic address.
The buyer agrees to the storage of so-called cookies on their computer. If the purchase on the website can be made and the seller’s obligations from the purchase contract fulfilled without storing cookies on the buyer’s computer, the buyer may revoke the consent under the previous sentence at any time.

FINAL PROVISIONS

If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.
If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid one. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.
The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
An appendix to the terms and conditions is a sample form for withdrawal from the purchase contract.
Seller's contact details: Jordi's s.r.o., Špitálská 149/7, 500 03 Hradec Králové, e-mail address: jordis@jordis.cz, phone: +420 777 852 378

In Hradec Králové on June 18, 2025