Terms and Conditions

of the business company

Jordis Ltd.

with registered office at

Špitálská 149/7, 500 03 Hradec Králové

Identification number: 03630731

registered in the trade register maintained by the KS Hradec Králové

for the sale of goods through an online store located at the web address www.jordis.cz

Summary:

delivery time 2-10 working days

delivery cost: DPD 119 CZK (payment in advance, payment by card); 148 CZK (cash on delivery); Zásilkovna.cz: 59 CZK with cash on delivery 84 CZK

free delivery for purchases over 1000 CZK for B2B partners over 5000 CZK

 

INTRODUCTORY PROVISIONS

1. These terms and conditions (hereinafter referred to as "terms and conditions") of the company Jordi's Ltd. (hereinafter referred to as "seller") regulate, in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), mutual rights and obligations of the contracting parties arising in connection with or based on the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural person (hereinafter referred to as the "buyer") through the seller's online store located at the web address www.jordis.cz (hereinafter referred to as the "website") through the website interface (hereinafter referred to as the "web interface of the store").

2. The terms and conditions do not apply to cases where the person intending to purchase goods from the seller is a legal entity or a person acting in the course of ordering goods within their business or independent professional activity.

3. Deviations from the terms and conditions can be agreed upon in the purchase contract. Deviations agreed upon in the purchase contract take precedence over the provisions of the terms and conditions.

4. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.

5. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect rights and obligations arising during the effectiveness of the previous wording of the terms and conditions.
 

USER ACCOUNT

1. Based on the registration made by the buyer on the website, the buyer can access their user interface. From their user interface, the buyer can place orders (hereinafter referred to as the "user account"). If the website interface allows it, the buyer can also place orders without registration directly from the web interface of the store.

2. When registering on the website and when ordering goods, the buyer is required to provide all information correctly and truthfully. The buyer is obliged to update the information provided in the user account in case of any changes.

3. The information provided by the buyer in the user account and when ordering goods is considered correct by the seller.

4. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

5. The buyer is not authorized to allow the use of their user account by third parties.

6. The seller may cancel the user account, especially if the buyer does not use their user account for more than 1 year or if the buyer violates their obligations from the purchase contract (including the terms and conditions).

7. The buyer acknowledges that the user account may not be available continuously, especially considering the necessary maintenance of the hardware and software equipment of the seller or third parties.

 

CONCLUSION OF THE PURCHASE CONTRACT

1. All product presentations placed in the web interface of the store are of an informative nature, and the seller is not obliged to conclude a purchase contract for these products. The provisions of § 1732 paragraph 2 of the Civil Code do not apply.

2. The web interface of the store contains information about the goods, including the prices of individual goods and the costs of returning the goods if the nature of the goods does not allow their return by regular mail. The prices of the goods include value-added tax and all related fees.

3. The seller hereby declares and notifies that the visit to the category (Spirits / Beer), ordering, and sale of alcoholic beverages to individuals under 18 years of age is prohibited. If the customer is under 18 years old and still orders alcoholic beverages, they intentionally mislead us. Your age may be verified by the courier upon delivery.

4. The prices of the goods remain valid as long as they are displayed in the web interface of the store.

5. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions.

6. The web interface of the store also contains information about the costs associated with packaging and delivering the goods.

7. Information about the costs associated with packaging and delivering the goods stated in the web interface of the store applies only in cases where the goods are delivered within

 

CLOSING OF PURCHASE AGREEMENT

1. All presentations of goods on the store's web interface are of an informative nature, and the seller is not obliged to conclude a purchase agreement for these goods. The provisions of § 1732 para. 2 of the Civil Code shall not apply.

2. The store's web interface contains information about the goods, including the prices of individual goods and the costs of returning goods if, due to its nature, the goods cannot be returned by regular mail. The prices of goods include value-added tax and all related fees.

3. The seller hereby declares and notifies that visiting the category (Spirits / Beer), ordering, and selling alcoholic beverages to individuals under 18 years of age are prohibited. If the customer is under 18 and still orders alcoholic beverages, they intentionally mislead us. Your age may be verified by the courier during delivery.

4. The prices of goods remain valid as long as they are displayed in the store's web interface.

5. This provision does not limit the seller's ability to conclude a purchase agreement under individually agreed conditions.

6. The store's web interface also provides information about the costs associated with packaging and delivering goods.

7. Information about the costs associated with packaging and delivering goods stated on the store's web interface applies only when the goods are delivered within the territory of the Czech Republic.

8. To order goods, the buyer fills out the order form on the store's web interface. The order form includes information about:

9. the ordered goods (the buyer "puts" the ordered goods in the electronic shopping cart of the store's web interface),

10. the method of payment for the purchase price of the goods, information about the preferred method of delivery of the ordered goods, and

11. information about the costs associated with the delivery of goods (collectively referred to as the "order").

12. Before submitting the order to the seller, the buyer is allowed to check and modify the information entered into the order, taking into account the buyer's ability to detect and correct errors in entering data into the order.

13. The buyer sends the order to the seller by clicking the "Order Obligation" button. The information provided in the order is considered correct by the seller. The seller will confirm the receipt of the order to the buyer immediately after receiving the order by electronic mail to the buyer's email address specified in the user account or in the order (hereinafter "buyer's email address").

14. Depending on the nature of the order (quantity of goods, purchase price, expected shipping costs), the seller is always entitled to request additional confirmation of the order from the buyer (e.g., in writing or by phone).

15. The contractual relationship between the seller and the buyer arises upon the delivery of the order acceptance (acceptance) sent by the seller to the buyer by electronic mail to the buyer's email address.

16. The buyer agrees to the use of distance communication means in concluding the purchase agreement. The buyer bears the costs incurred in using distance communication means in connection with the conclusion of the purchase agreement (internet connection costs, telephone call costs), and these costs do not differ from the basic rate.

PRICE OF GOODS, SHIPPING, AND PAYMENT CONDITIONS

1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase agreement to the seller in the following ways:

2. in cash at the seller's premises at Špitálská 149/7, 500 03 Hradec Králové;

3. in cash on delivery at the place designated by the buyer in the order;

4. online by credit card after completing the order;

5. by bank transfer to the seller's account no. 107-9197990247/0100, held at KB a.s. (hereinafter "seller's account");

6. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

7. For transportation within the Czech Republic, we use the services of the transport companies DPD and Zásilkovna.cz:

   • Prepayment by bank transfer or online credit card payment - delivery (DPD) CZK 119 / 129 (cash on delivery); Zásilkovna.cz CZK 59 / 129 (cash on delivery).

   • Cash on delivery – delivery (DPD) CZK 148 (delivery CZK 119 + cash on delivery CZK 29); Zásilkovna.cz CZK 84 (delivery CZK 59 + cash on delivery CZK 25).

   • Free shipping for orders with a total value of CZK 1000 (including VAT). For wholesale partners, orders over CZK 5000 (including VAT) are free.

8. In the case of cash payment or payment on delivery, the purchase price is due upon receipt of the goods. In the case of non-cash payment, the purchase price is due within 14 days of the conclusion of the purchase agreement.

9. In the case of non-cash payment, the buyer is required to pay the purchase price of the goods together with the variable symbol of the payment. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the corresponding amount to the seller's account.

10. If it is customary in business relations or is provided by generally binding legal regulations, the seller will issue a tax document - invoice regarding payments made based on the purchase agreement to the buyer. The seller is the payer of value-added tax. The seller will issue a tax document - invoice to the buyer after the payment of the price of the goods and will send it in electronic form to the buyer's email address.

11. Prices for delivery to foreign countries: Prices in CZK including VAT.

 

 

WITHDRAWAL FROM PURCHASE AGREEMENT

1. The Buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase agreement for the supply of goods that have been customized according to the Buyer's wishes or for their person, from a purchase agreement for the supply of perishable goods, as well as goods that have been irreversibly mixed with other goods after delivery, from a purchase agreement for the supply of goods in a sealed package that the consumer has taken out of the package and, for hygienic reasons, cannot be returned, and from a purchase agreement for the supply of sound or visual recordings or computer programs if the original packaging has been violated.

2. The Buyer may send the withdrawal from the purchase agreement, among other means, to the Seller's business premises or the Seller's email address.

3. In the event of withdrawal from the contract under the terms and conditions, the Seller shall refund the funds received from the Buyer within fourteen (14) days of the withdrawal from the purchase agreement by the Buyer, in the same manner as the Seller received them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer when the goods are returned or by other means if agreed with the Buyer and does not incur additional costs for the Buyer. If the Buyer withdraws from the purchase agreement, the Seller is not obliged to refund the funds received to the Buyer until the Buyer returns the goods or proves that the goods have been sent to the Seller.

4. The Seller is entitled to unilaterally set off a claim for damages incurred on the goods against the Buyer's claim for a refund of the purchase price.

5. Until the goods are taken over by the Buyer, the Seller is entitled to withdraw from the purchase agreement at any time. In such a case, the Seller shall refund the purchase price to the Buyer without undue delay, by a non-cash transfer to the account designated by the Buyer.

TRANSPORTATION AND DELIVERY OF GOODS

1. In the event that the method of transport is agreed upon based on the Buyer's special request, the Buyer bears the risk and any additional costs associated with this method of transport.

2. If, according to the purchase agreement, the Seller is obliged to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take over the goods upon delivery.

3. Order processing may take 2-10 working days. In case of longer delays, the Seller will contact the Buyer.

4. If, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a different way than stated in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with the different method of delivery.

5. Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging and, in case of any defects, immediately notify the carrier. In the event of finding damage to the packaging indicating unauthorized entry into the shipment, the Buyer is not obliged to accept the shipment from the carrier.

6. Other rights and obligations of the parties in the transport of goods may be regulated by the Seller's special delivery conditions if issued by the Seller.

ADDITIONAL RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

1. The Buyer acquires ownership of the goods by paying the full purchase price of the goods.

2. The Seller is not bound to the Buyer by any codes of conduct within the meaning of § 1826 (1) (e) of the Civil Code.

3. In the case of a justified complaint, the Buyer has the right to reimbursement of reasonably incurred costs associated with the complaint within one month after the expiration of the warranty period.

4. The Buyer has the choice of how to handle the complaint.

5. The Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, is competent for out-of-court resolution of consumer disputes arising from the purchase agreement. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer arising from the purchase agreement.

6. The Seller is entitled to sell goods based on a trade license. Trade control is carried out within the scope of its competence by the relevant trade licensing office. The Office for Personal Data Protection supervises the protection of personal data. The Czech Trade Inspection, in a limited scope, among other things, supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

7. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution).

8. The Buyer hereby assumes the risk of changing circumstances within the meaning of § 1765 (2) of the Civil Code.

COMPLAINTS PROCEDURE

1. The Seller is responsible to the Buyer that the item has no defects upon receipt.

2. The goods are in the appropriate quantity and weight.

3. The goods comply with the requirements of legal regulations.

4. Inspection of the goods upon receipt a. When personally received from the Seller, the Buyer checks the received goods, their completeness, and the integrity of the packaging. b. When picking up the goods at collection points, the Buyer properly checks the condition of the shipment. c. When received from the carrier, the Buyer properly checks the condition of the shipment. d. On the day of receipt, the Buyer also checks the completeness of the goods, especially that the packaging contains everything it should contain.

5. All discrepancies must be reported to the Seller upon personal receipt on the spot. When received from the carrier, they should be indicated in the carrier's handover protocol, or the Buyer may refuse to accept the shipment and report everything to the Seller via email at jordis@jordis.cz or by phone. Furthermore, the Seller recommends attaching photo documentation of the damage to the goods in case of receipt from the carrier.

6. The Buyer can assert a complaint personally at the Seller's premises at Špitálská 149/7, Hradec Králové 50003, or send the complaint to the address of this establishment. The shipment must include the claimed goods and a copy of the purchase receipt.

7. The Seller shall decide on the complaint immediately, in complex cases within three working days.

8. The Seller shall handle the complaint, including the elimination of the defect, without undue delay, no later than 30 days from the date of the complaint. The 30-day period may be extended after an agreement with the consumer – such an extension must not be indefinite or unreasonably long. After the expiration of the deadline or the extended deadline, it is

SENDING COMMERCIAL MESSAGES AND STORING COOKIES

1. The buyer agrees to receive information related to goods, services, or the seller's business to the buyer's electronic address and further consents to receive commercial messages from the seller to the buyer's electronic address.

2. The buyer agrees to the storage of so-called "cookies" on their computer. If it is possible to make a purchase on the website and fulfill the seller's obligations under the purchase contract without storing "cookies" on the buyer's computer, the buyer may revoke consent at any time, as stated in the preceding sentence.

FINAL PROVISIONS

1. If the relationship established by the purchase contract includes an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations.

2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, a provision whose meaning comes as close as possible to the invalid provision shall replace it. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

4. The appendix to the terms and conditions includes a sample form for withdrawal from the purchase contract.

5. Contact details of the seller: Jordi's s.r.o., Špitálská 149/7, 500 03 Hradec Králové, email address: jordis@jordis.cz, phone: 777 852 378.